Criteria of service

The criteria for good care and service mean that the client receives proper and necessary care when it is needed. The client has the right to evidence-based and high-quality treatment. The customer must be treated with respect and they have the right to receive information about their situation. Self-determination is important, which means that care is planned in cooperation with the client, and they have the right to refuse treatment. Decisions are made with thinking the client's benefits. The client should be aware of their rights. 


If the treatment doesn't meet expectations, a discussion with social and healthcare staff can solve the situation but a written objection can also be given to the director responsible.


A patient ombudsman is needed when a client feels that they haven't received proper care or help; the care has been incorrect or dangerous or it hasn't been received on time. The patient ombudsman advices and advocates clients for their rights. It promotes good care and and the quality of services. It supports the client and their relatives and guides the client forward so that the client receives proper care. 


 

Pic: fernandozhiminaicela 2019, Pixapay
Pic: fernandozhiminaicela 2019, Pixabay

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