Customership and professional dialogue
Professional encounter videos What kind of encounter is required as a professional in these situations? Video 1. The client in the first video is stubborn and doesn't want to change, even though she understands the problems are real. She has problems with her blood pressure but insists that she lives well. As a professional= I am not allowed to argue with the client but I must focus on the positive things and boost her. Then I could propose that could any change make her life even better. The reason she doesn't want to change may be that she is afraid of it. So I have to be respectful and give her space to talk about things that feel scary. Video 2. The client in the second video is difficult to approach and withdrawn. She doesn't look at the professional or say a word when the professional asks her about things that happened at the workplace. As a professional= I don't force her to talk and I to her calmly. I know she might not feel safe so I'll let her be quiet....